Our Services

We offer a comprehensive suite of services designed to support mass tort and class action administration, product recall program support and general business process outsourcing services.

Claims Processing

Walsworth's claims processing team can handle any size claims processing initiative. We demonstrated our ability to scale quickly when engaged by VW Group of America in 2016 to handle their $14 billion TDI emissions case claims administration.

Call Center Services

Our in-house staff is cross-trained to support a dynamic suite of services to include both in-bound and out-bound telephone support. This flexibility allows for modifying various team members’ roles as client projects progress.

Targeted Media Campaigns

We leverage our highly experienced marketing team to provide effective communication campaigns. Working with our clients, we develop a strategy using the most wide-reaching media vehicles to contact potential claimants.

Website & Database Design

Walsworth’s team of experienced IT professionals provide website design and development services to meet the unique needs of each client initiative. Our team leverages years of experience in designing and implementing highly secure and protected databases.

Lien Verification and Resolution

Our claims team is able to reach out to banks, credit unions and other types of lien holders to verify outstanding loan balances and other information required to complete settlement programs.

Printing and Fulfillment

Walsworth’s business, established in 1937, is the 27th largest printing operations in North America and produces more than 2 billion printed pages of all shapes and sizes each year. Walsworth’s ability to design, produce and distribute documents for our clients is unmatched.

About Us

About Us

Walsworth was founded in 1937 by Don Walsworth who started his company in the centrally located railroad hub of Marceline, Mo. Now in its third generation of family ownership, Walsworth continues to be committed to serving its customers and employees with outstanding service and innovative ideas.

Walsworth Administration’s BPO operations have been fully vetted by respected and court appointed settlement supervisors and is most recognized as the team supporting VW’s TDI diesel emissions $15 billion case settlement process involving over 450,000 vehicle owner claims.

Learn more about how we can address the administrative challenges associated with your case work.

Customer Success Story

Vehicle OEM Diesel Emissions Claims and Document Processing Success Story